Balham Cleaners Terms and Conditions of Service

These Terms and Conditions set out the basis on which Balham Cleaners provides cleaning services to domestic and commercial customers within its service area in the United Kingdom. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any services.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Client means any individual, company, or organisation that requests or receives services from Balham Cleaners.

Company means Balham Cleaners, the provider of the services.

Services means any cleaning, housekeeping, or related services provided by the Company.

Service Area means the geographical areas within the United Kingdom where the Company agrees to provide the Services from time to time.

Operative means any cleaner, subcontractor, or representative appointed by the Company to perform the Services.

Premises means the property or location where the Services are to be provided.

2. Scope of Services

2.1 The Company offers domestic and commercial cleaning services, which may include regular cleaning, one off cleaning, end of tenancy cleaning, deep cleaning, office cleaning, and other related services as advertised by the Company from time to time.

2.2 The exact scope of the Services will be agreed at the time of booking and confirmed in a booking confirmation. Any tasks not expressly agreed at the time of booking will be considered additional and may incur extra charges.

2.3 The Company reserves the right to refuse or discontinue Services where the Premises or conditions are deemed unsafe, unsanitary to an extreme degree, or otherwise unsuitable for the performance of the Services.

3. Booking Process

3.1 Bookings may be made by the Client through the Companys approved booking channels as made available from time to time.

3.2 At the time of booking, the Client must provide accurate information, including the size and type of Premises, required Services, preferred date and time, access instructions, and any relevant health and safety information.

3.3 All bookings are subject to availability. The Company does not guarantee any specific date or time until a booking confirmation has been issued.

3.4 The Company may request photographs or a description of the Premises to estimate the duration and cost of the Services. Any estimate provided on this basis is for guidance only and may be adjusted where the actual conditions differ materially from the information provided.

3.5 Recurring service bookings will continue at the agreed frequency until cancelled in accordance with these Terms and Conditions. The Company reserves the right to amend schedules where necessary, giving reasonable notice where possible.

4. Access to the Premises

4.1 The Client is responsible for providing safe and reasonable access to the Premises at the agreed time of the appointment.

4.2 If keys or access codes are provided, the Client must ensure they are functioning and that detailed access instructions are supplied in advance. The Company will take reasonable care to keep keys secure and use them only for the agreed purposes.

4.3 If the Operative is unable to gain access to the Premises at the agreed time, or if access is delayed due to Client action or omission, the Company may charge a call out fee or the full service fee, at its discretion.

5. Client Obligations

5.1 The Client must ensure that the Premises are in a condition that allows the Operative to carry out the Services safely and efficiently.

5.2 The Client is responsible for ensuring that electricity, hot water, and adequate lighting are available at the Premises for the duration of the appointment, unless otherwise agreed.

5.3 The Client must inform the Company in advance of any specific hazards, fragile items, or areas of particular concern, including any items that require special cleaning methods or should not be cleaned.

5.4 Valuables, cash, and delicate items should be safely stored away prior to the commencement of the Services. The Company accepts no liability for items left in insecure or inappropriate locations.

6. Equipment and Materials

6.1 Unless otherwise agreed, the Company will supply its own cleaning equipment and materials appropriate for the Services to be provided.

6.2 Where the Client requests the use of their own cleaning products or equipment, this must be agreed in advance. The Client is then responsible for the suitability, safety, and availability of those products and equipment.

6.3 The Company is not liable for any damage or inadequate results arising from the use of products or equipment supplied or specified by the Client.

7. Pricing and Payments

7.1 Prices for Services will be communicated to the Client at the time of booking, either on a fixed fee or hourly rate basis.

7.2 All prices are quoted in pounds sterling and, unless expressly stated otherwise, are inclusive of applicable taxes.

7.3 The Company reserves the right to revise its prices from time to time. Any price change affecting an existing recurring booking will be notified in advance, and the Client will have the option to cancel if they do not accept the revised price.

7.4 Payment terms will be confirmed at the point of booking. The Company may require full or partial payment in advance, or may accept payment on completion, depending on the type of service.

7.5 Accepted payment methods will be advised by the Company. The Client must ensure that payment is made in accordance with the agreed terms. Late or failed payments may result in cancellation or suspension of Services.

7.6 Where payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts and to recover any reasonable costs of collection.

8. Cancellations and Rescheduling

8.1 The Client may cancel or reschedule an appointment by giving the minimum notice specified by the Company at the time of booking. In most cases, this will be a minimum of 24 to 48 hours before the scheduled start time.

8.2 If the Client cancels or reschedules with less than the required notice, the Company may charge a cancellation fee, which may be up to the full price of the booked Services.

8.3 If the Operative is unable to carry out the Services due to lack of access, unsafe conditions, or other circumstances within the Clients control, this may be treated as a late cancellation and charged accordingly.

8.4 The Company reserves the right to cancel or reschedule Services where necessary due to staff illness, severe weather, operational issues, or other circumstances beyond its reasonable control. In such cases, the Company will offer an alternative appointment or refund any pre paid charges for the affected booking.

9. Service Quality and Complaints

9.1 The Company aims to provide Services with reasonable skill and care. The Client is encouraged to inspect the Premises after the completion of each visit.

9.2 If the Client is dissatisfied with any aspect of the Services, they must notify the Company as soon as reasonably possible, and in any event within 48 hours of the service being provided, giving clear details of the issue.

9.3 Where a complaint is justified, the Company may, at its discretion, offer to re visit the Premises to rectify the issue or provide a partial refund or credit. Any re visit will normally be arranged within a reasonable time frame, subject to availability.

9.4 The Companys obligation to rectify or compensate is conditional upon the Client providing access to the Premises and not attempting to remedy the issue themselves or instructing a third party to do so before the Company has had an opportunity to inspect and address the complaint.

10. Liability and Limitations

10.1 The Company will take reasonable care when providing the Services. However, the Companys liability is subject to the limitations set out in this clause.

10.2 The Company will not be liable for normal wear and tear, pre existing damage, defects arising from poor installation or maintenance, or deterioration resulting from age or improper use of items at the Premises.

10.3 The Client must point out any particularly fragile items, surfaces, or finishes that require special care. The Company cannot accept liability for damage to items that were not reasonably identifiable as delicate or that were not disclosed as requiring special treatment.

10.4 The Companys total liability for any loss or damage arising out of or in connection with the provision of Services, whether in contract, tort, or otherwise, shall be limited to the lesser of the cost of repairing the damage or the total fees paid by the Client for the specific booking during which the incident occurred.

10.5 The Company will not be liable for any loss of profits, loss of business, loss of data, or any indirect or consequential losses incurred by the Client.

10.6 Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

11. Waste Handling and Environmental Regulations

11.1 The Company will handle waste generated during the performance of the Services in accordance with applicable UK waste management and environmental regulations.

11.2 General household waste and light packaging may be placed in the Clients usual refuse and recycling containers at the Premises, unless the Client instructs otherwise and such instructions are lawful.

11.3 The Company does not remove or transport large volumes of waste, bulky items, construction or renovation debris, hazardous waste, clinical waste, or any materials subject to special disposal controls, unless expressly agreed in writing and in compliance with relevant regulations.

11.4 The Client is responsible for informing the Company of any substances or materials at the Premises that may require special precautions or disposal methods, including but not limited to chemicals, sharps, or biohazards.

11.5 If the Company encounters waste or materials that it reasonably believes are hazardous or subject to regulatory controls, it may refuse to handle or remove them and may suspend the Services in full or in part until the Client has arranged appropriate removal or made the Premises safe.

12. Health and Safety

12.1 The Company is committed to operating in accordance with applicable health and safety legislation and good industry practice.

12.2 The Client must not request the Operative to undertake any task that is unsafe, unlawful, or not covered by the agreed scope of Services. This includes, without limitation, working at unreasonable heights, lifting excessively heavy items, or using unsafe equipment.

12.3 Operatives are instructed not to climb on furniture, use non standard ladders, or attempt to access areas that present a significant risk of injury.

12.4 The Company may withdraw Services immediately if an Operative believes their health or safety is at risk. In such cases, the Company will inform the Client and may charge a reasonable fee for the time spent on site.

13. Insurance

13.1 The Company maintains appropriate insurance cover in respect of its business and the Services it provides, including public liability insurance, subject to the insurers terms, conditions, and exclusions.

13.2 Copies of insurance details may be made available to the Client upon reasonable request.

14. Data Protection and Privacy

14.1 The Company will process personal data provided by the Client in accordance with applicable UK data protection laws.

14.2 Personal information will be used for the purposes of managing bookings, providing Services, processing payments, and handling enquiries or complaints, and may be retained for as long as is reasonably necessary for those purposes and to meet legal obligations.

14.3 The Company will take reasonable steps to protect personal data against unauthorised access, loss, or misuse.

15. Subcontracting

15.1 The Company may use Operatives who are employees, self employed contractors, or subcontractors to deliver the Services.

15.2 The Company remains responsible for the performance of the Services and will ensure that any subcontractors are appropriately vetted and instructed.

16. Termination of Services

16.1 Either party may terminate a recurring service arrangement by giving the notice period specified by the Company at the time of booking, which will normally be at least one service interval.

16.2 The Company may terminate or suspend Services immediately if the Client is in material breach of these Terms and Conditions, including failure to make payment when due, unsafe conditions at the Premises, or abusive or inappropriate behaviour towards Operatives.

16.3 On termination, the Client must pay all outstanding sums due for Services rendered up to the date of termination.

17. Amendments to Terms

17.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, regulatory requirements, or its business practices.

17.2 The latest version of the Terms and Conditions will apply to any new or renewed bookings made after the updated terms take effect.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services, whether contractual or non contractual.

19. General Provisions

19.1 If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, and the remaining provisions shall continue in full force and effect.

19.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall be construed as a waiver of that or any other right or remedy.

19.3 The Client may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations where reasonably necessary for the operation of its business.

19.4 These Terms and Conditions, together with any written booking confirmation or service agreement, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings or arrangements.