Balham Cleaners Privacy Policy
This Privacy Policy explains how Balham Cleaners collects, uses, stores and protects personal data relating to our customers and prospective customers. It is intended to meet the requirements of the UK General Data Protection Regulation and applicable UK data protection laws.
This Privacy Policy applies to all Balham Cleaners customers and prospective customers within our service area, including anyone who contacts us to enquire about our services, makes a booking, or otherwise interacts with us in the course of our cleaning and related services.
Who we are and scope of this policy
Balham Cleaners is a cleaning service provider operating in the Balham area and surrounding locations. In relation to the personal data described in this Privacy Policy, Balham Cleaners acts as the data controller. This means we determine the purposes and means of processing your personal data.
This Privacy Policy covers personal data we collect through our website, by telephone, in person, by post, and through any other channels where we communicate with you about our services.
Personal data we collect
We only collect personal data that is necessary for us to provide and manage our services, to operate our business, and to comply with our legal obligations. The types of personal data we may collect include the following categories.
Identification and contact details: name, title, postal address, billing address, service address, contact preferences.
Communication details: information you provide when you contact us by telephone, in person, by post or using any other method of communication, including enquiries, complaints, feedback and correspondence.
Service and booking information: records of the services you request, dates and times of bookings, access instructions for the property, information about your property relevant to cleaning, and notes relating to your preferences.
Payment and transaction information: records of payments made to us and amounts due, payment method used, and related accounting information. We do not store full card details where payment is processed through a secure payment provider.
Technical and usage data: limited technical data may be collected when you visit our website, such as basic device information, pages visited, and the time and date of access. This is used to maintain and improve our website and services.
Special category data: we do not intentionally collect special category personal data, such as health information, unless it is directly relevant to the services we provide and you choose to disclose it to us, for example where there are specific cleaning requirements arising from a medical condition. In such cases, we will only use that information for the specific purpose for which it was provided.
How we collect your personal data
We collect personal data directly from you when you contact us to request a quote or make a booking, when you provide information by telephone or in person, when you complete any forms we provide, and when you interact with our website or social media pages.
We may also receive personal data indirectly through third parties, for example where a landlord, letting agent or relative books services on your behalf and provides contact and service details. Where appropriate, they should ensure that you are aware that your details have been shared with us.
Lawful bases for processing
We process your personal data only where we have a lawful basis to do so. Depending on the nature of our relationship with you and the purposes of processing, we rely on the following lawful bases.
Performance of a contract: where processing is necessary to enter into or perform a contract with you, such as when you book cleaning services, request a quotation, or ask us to carry out work at your property.
Legitimate interests: where processing is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes managing and developing our services, maintaining business records, responding to enquiries, improving customer experience, and protecting our property and rights.
Legal obligations: where processing is necessary to comply with legal or regulatory obligations, including record keeping, tax, accounting and responding to lawful requests from public authorities.
Consent: in limited circumstances, we may rely on your consent, for example where we send certain types of direct marketing communications by electronic means that require consent. Where we rely on consent, you have the right to withdraw your consent at any time.
How we use your personal data
We use your personal data for the following purposes.
To provide and manage our services: including handling enquiries, providing quotations, managing bookings, carrying out cleaning and related services, and communicating with you about your appointments and any changes.
To manage payments and accounts: including issuing invoices, processing payments, maintaining financial records and dealing with any issues related to billing or charges.
To communicate with you: including responding to your questions and feedback, notifying you of important changes to our services or terms, and sending service-related messages.
To operate and improve our business: including monitoring the use of our website and services, analysing performance and customer trends, and improving the quality, safety and reliability of our services.
To comply with legal and regulatory obligations: including maintaining appropriate business records and cooperating with regulators and public authorities where required.
Data processors and sharing of personal data
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors may include service providers that support our operations, such as payment processors, accountancy and bookkeeping providers, IT and hosting providers, scheduling or customer management systems, and other professional advisers.
Where we use data processors, they are only permitted to process your personal data in accordance with our instructions, for the purposes described in this Privacy Policy, and subject to appropriate contractual and technical safeguards to protect your data.
We may also share personal data with third parties who act as independent data controllers where necessary for the performance of our contract with you or where required by law. This may include insurers, legal advisers, law enforcement agencies, regulatory bodies and government authorities where we are under a legal obligation to disclose information.
We do not sell your personal data to third parties.
International transfers
Where we use service providers located outside the United Kingdom or where personal data may be processed outside the UK, we take steps to ensure that an adequate level of protection is in place in accordance with data protection law. This may include relying on adequacy regulations or using standard contractual clauses approved for international transfers.
Data retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected, including to provide services to you, to comply with legal and regulatory requirements, and to resolve disputes or enforce our rights.
In general, we may retain customer records for a period that reflects applicable statutory limitation periods and regulatory requirements. This usually means keeping core contract and invoicing information for several years after the end of our relationship with you, in line with tax and accounting rules.
Where data is no longer required for the purposes described in this Privacy Policy, we will securely delete, anonymise or otherwise dispose of it in a safe manner.
Your data protection rights
You have a number of rights under data protection law in relation to the personal data we hold about you. These rights may be subject to certain conditions and legal exceptions, and we will explain these if you choose to exercise your rights.
Right of access: you can request confirmation of whether we process your personal data and obtain a copy of that data, together with certain additional information.
Right to rectification: you can request correction of any inaccurate or incomplete personal data that we hold about you.
Right to erasure: in certain circumstances you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing: you can ask us to restrict the use of your personal data in certain situations, for example while we verify its accuracy or consider an objection you have raised.
Right to object: you can object to processing based on our legitimate interests where you believe your fundamental rights and freedoms outweigh our interests. You always have the right to object to direct marketing.
Right to data portability: where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to request that we transfer it to another controller where technically feasible.
Where we rely on your consent for processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
Security of your personal data
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, misuse or disclosure. These measures include access controls, secure storage, staff training and regular review of our data handling practices.
Although we take reasonable steps to safeguard your information, no system can be completely secure. You are also responsible for keeping any information you share with us secure and for notifying us if you suspect any misuse of your personal data.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal or regulatory developments, or our data protection practices. Any changes will take effect when the updated Privacy Policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
If you have any questions about this Privacy Policy or how we process your personal data, you can contact us using the details provided on our website or in our service documentation.
